We don’t have refund policy if ott plan is activated, before ott plan activation, if we are received cancellation email, so we process for refund,

Once an OTT plan purchased through ottking has been activated by the user, we regret that we are unable to process any refunds. Plan activation signifies the commencement of the subscription service and access to the chosen OTT platforms.You may be eligible for a refund if your OTT plan is in a “pending” or “expired” state and has not yet been activated.If your cancellation request for a pending or expired plan is received via email and meets the above criteria, we will process your refund within 72 business hours of receiving your cancellation email.